Hyper-scale Infrastructure VendorFinancial Cloud Services• Equinix & Carrier Neutral Facilities
Mission-Critical 24/7 Smart Hands Support for Colocation Facility
48 MinsAvg Arrival Time
1,200+Tickets Resolved
100%Uptime Maintained
Customer Challenge
The client required 2-hour guaranteed SLA Smart Hands response for high-density storage array maintenance and fiber patching in Dubai and Riyadh data halls.
Project Scope & Execution
Dedicated 24/7 on-call L3 data centre technicians equipped with fiber splice kits and high-security credentials.
Measurable Outcomes
Average Onsite Arrival Time: 48 Minutes (against 120-min SLA)
Over 1,200 Hardware Maintenance Tickets Resolved Cleanly
Zero Unscheduled Outages During Hardware Swaps
“Having ITnBeyond's engineers on standby gives our global infrastructure team complete confidence in regional Middle East operations.”
Marcus ThorneDirector of Data Center Ops, Cloud Infrastructure Vendor
Need Similar Outcomes?
Speak with our field engineering team to scope your multi-site rollout or Smart Hands retainer.